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NorthShore University HealthSystem benefits from Inova Solutions and Aspect UIP

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Thursday, August 25, 2011

CHARLOTTESVILLE, VA - August 25, 2011  /PRAvenueNW/ -- Today Inova Solutions announced its powerful middleware product, Inova LightLink®, is compliant with Aspect® Unified IP® 6.6 and 7.0, Aspect’s next-generation unified contact center platform.

LightLink connects to databases, workforce management systems, outbound dialers, and automatic call distributors, such as Aspect Unified IP, to pull metrics and messages and prepare them for intelligent display on LED call center wallboards, LCD digital signage, custom web dashboards, and agent desktop applications.

“We are pleased to add Aspect Unified IP to our growing list of certified interoperable LightLink data sources,” said Inova Solutions’ CEO Pete Sisti.  “Aspect Unified IP customers can add tremendous value to their contact centers by combining the power of LightLink and real-time reporting with their existing Aspect systems.”

“The Aspect Technology Alliance Partner Program allows Aspect to work closely with vendors in designing and building integrations to Aspect products to enhance our complete customer offering, just as Inova LightLink has,” said Mike Ely, vice president of technology at Aspect. “This collaborative relationship with Inova has produced exciting results, which will allow our customers the opportunity to fully maximize on their unified contact center investments.”

As a member of the Aspect Technology Alliance Partner program, Inova Solutions provides the ability to display real-time data for everyone to see, allowing even higher collaboration to deliver next-generation customer contact.  Adding Inova’s real-time reporting capabilities to Aspect Unified IP enables rapid development and deployment of real-time and historical data with world class products, service and support. NorthShore University HealthSystem implemented LightLink with Inova OnTrack®, energy efficient LED wallboards, several years ago to display real-time and historical reporting data, enhancing utilization of their existing infrastructure.

“Inova Solutions looks forward to maintaining this strategic partnership with Aspect and providing our mutual customers, such as NorthShore, best-in-class contact center solutions,” said Sisti.
 
About Aspect

Aspect builds customer relationships through a combination of customer contact software and Microsoft platform services/solutions. For more information, visit www.aspect.com.

About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit www.inovasolutions.com/call-center-reporting.
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NorthShore University HealthSystem benefits from Inova Solutions and Aspect UIP